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Is Leadership Your Full-Time or Part-Time Job?

“When am I going to find time to lead?” I get this question a lot during leadership development programs. As I explain how the job of being a leader keeps growing, some people can’t see how they’ll be able to do it. But anyone who’s asking that question doesn’t really understand what it means to be...
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How to Have Career Coaching Conversations (Step 2 of 5)

  Do you know what inspires your employees? Do you truly understand what it would take for them to leave your organization? Do you know how they perceive their employee brand/reputation versus how others see them?   If you can’t answer these questions it might be time to sit down and start to get to...
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How to Have Career Coaching Conversations (Step 1 of 5)

  On August 15th I wrote a blog post called “Having the Career Conversation.” In that post, I told you that I would be writing an upcoming series for managers on how to have career coaching conversations with employees. This post will be the first in a five-part series on that topic.    Step 1:...
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6 Steps to Creating Alignment on Your Team: Step 6—Set the Rules

Your organization is counting on your team to deliver. Doing so will probably mean changing the way you operate. This is the final post in a six part series on enhancing team effectiveness through better alignment. Step 1 is to connect your team to the outside environment. Step 2 is to orient to...
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5 Simple Steps To Help You Manage Your Career

  In a recent Forbes article entitled “Careers Are Dead. Welcome to Your Low-Wage, Temp Work Future,” the writer J. Maureen Henderson suggests that careers are dead; and therefore, Gen Y is doomed to low paying jobs at the mall! The basics of this article have been written time and time again. The...
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How Not to Lead a Team: Yahoo CEO Fires CMO While on Vacation

News broke last week that new Yahoo CEO Marissa Mayer had replaced Chief Marketing Officer Mollie Spillman while she was on vacation. That doesn’t exactly sound like the high-trust model of team leadership I encourage - but let’s take a closer look and see if there’s a sensible strategy behind the...
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4 Things Yahoo's New CEO Marissa Mayer Needs to Get Right

On July 16th, Yahoo announced Marissa Mayer as their new Chief Executive Officer. Even though this would be Mayer’s first time as a CEO, media feedback was favourable. Largely because of her success at Google where she was seen as a trailblazer who brought a unique combination of technical smarts,...
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6 Steps to Creating Alignment on Your Team: Step 5—Figure Out the Imperatives

Knowing what your team needs to do is good. Knowing what it will take to make it happen is even better. This is the fifth in a six-part series on enhancing team effectiveness through better alignment. Step 1 is to connect your team to the outside environment. Step 2 is to orient the team to the...
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Four Steps to Becoming a More Authentic Leader

In his book Trust Me: Four Steps to Authenticity and Charisma Dr. Nick Morgan shows how individuals can present an image of authenticity and respect for their audience - whether it’s a team, an executive meeting or through a one-on-one conversation. Nick’s four-step process is extremely valuable for...
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6 Steps to Creating Alignment on Your Team: Step 4—Set Your Team Mandate

Alignment is about more than a shared sense of purpose within the team. You need to articulate the mandate of your team so everyone knows your role. This is the fourth in a six-part series on enhancing team effectiveness through better alignment. Step 1 is to connect your team to the environment...
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6 Steps to Creating Alignment on Your Team: Step 3—Figure out Your Value

Stop wasting time adding value that others can add. You need to figure out the unique value of your team, and make sure you deliver what your organization needs. This is the third in a six-part series on enhancing team effectiveness through better alignment. Step 1 is to connect your team to the...
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What’s Your Internal Klout Score as a Leader?

Leaders with real influence will have clout in their organizations. Business Insider ran an article last week about some recent changes to Klout, the social network service that ranks people based on their influence. For one thing, Klout is changing its website. But more importantly, it’s revamping...
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Do You Need to Be a Jerk to Succeed as a Leader?

I read an article last weekend on Salon’s (@Salon) website entitled “Trump, Jobs, Zuckerberg: We Idolize Jerks.” It’s an excerpt from the book, Ascent of the A-Word by Geoffrey Nunberg (‏@GeoffNunberg). In it, the author proclaims that this is “an age of assholism” because some of the world’s most...
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Professional Networking 101

At the moment I am torn between my beliefs and values around networking, and being so irritated I want to toss them out the window! I believe that “networking is the key to career success” and I also believe that I should live and breathe what I preach to my clients every day. If I am asked for help...
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6 Steps to Creating Alignment on Your Team: Step 2—Get On-side with Strategy

No team is an island. Figure out what your organization is trying to achieve. This is the second in a six-part series on enhancing team effectiveness through better alignment. In Step 1, I talked about the importance of connecting your team to the changing environment outside your organization....
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Having the Career Conversation

  I recently returned from a trip to the UK where I facilitated sessions for managers on how to have career coaching conversations with their employees. The group was made up of managers from England, Scotland, Canada, and two Eastern European Countries. What amazed me the most about this session...
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6 Steps to Creating Alignment on Your Team: Step 1—Look Outside

Most teams are too disconnected from the outside world to know what they should be doing. This is the first in a six-part series on enhancing team effectiveness through better alignment. I’ll take you from the very beginning to a full set of team rules of engagement, with a lot of practical advice...
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Help Me Help You! Stop Holding Yourself Back

I caught part of “Jerry Maguire” on TV the other day. I happened to start watching around a pivotal scene between sports agent Jerry Maguire (Tom Cruise) and wide receiver Rod Tidwell (Cuba Gooding, Jr).  Rod isn’t happy with his contract. But his sense of entitlement and general negative attitude...
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A True Story About Employee Engagement

On a recent flight returning from Montreal, the airline announced that the thunder and lightning was so bad in Toronto that the airport was shut down and we had to wait an hour before departure – no problem; I had a book.  Sure enough we were off within the hour; although, the turbulence was so bad...
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What Can Set a Leader Back? Confusing Effort with Results

Do you confuse your hard work and effort for results?  Do you struggle to objectively measure your own performance?  If you said yes, you are holding yourself back as a leader. Vic was pretty angry when he left his annual performance review. He couldn’t believe his boss, the company’s CIO, had given...
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How To Fix Dysfunctional Teams

“Happy families are all alike; every unhappy family is unhappy in its own way."  Anna Karenina –Tolstoy The same statement could be made of teams. There are an infinite number of ways that teams can be unhealthy. Each team member brings their own quirks and bad habits. Multiply those with the...
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Real Leaders Say What They're Thinking, Even When it's Uncomfortable

Comedian Jim Gaffigan (@JimGaffigan) is on the road, performing his Mr. Universe Tour.  He’s a riot – if you get a chance, go see him.  One of his best devices is the use of the “inside voice.” During his show, he repeatedly makes comments about his own jokes and performance in a different voice....
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What We Should Learn About Teams From David Beckham and Paul McCartney

Paul McCartney is calling for David Beckham to be included on the UK Olympic soccer squad.  Are you kidding me?! To be clear, I'm not the soccer expert in the family, but given that David Beckham shows up more in my Hello gossip magazine than my husband's Sports Illustrated, I'm pretty confident...
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Are You Sounding Like an Employee? Stop Whining & Start Leading

The other day I had a phone call with a leader I’m working with. The call really bothered me. This woman spent thirty minutes complaining about her company and her role. The more she went on, the more frustrated I became. It’s never fun to get an earful of someone else’s negativity - but this call...
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How Do I Deal With Passive Aggressive Behavior on My Team?

In my previous post, I shared my concern that many team leaders are permitting or even participating in passive aggressive behavior that's destroying team effectiveness.  This kind of behavior is extremely destructive because it drives conflict underground where it can’t fuel progress. It’s also a...
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Have You Lost Perspective As A Leader?

Leaders need to learn from the past, but if a single issue keeps coming up again and again, it will prevent you from leading for the future of your organization. During a recent leadership development program, I watched three senior public-sector leaders have a heated discussion. I could tell they...
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Am I a Passive-Aggressive Boss?

Passive aggressive behavior is immobilizing our teams. It’s the ultimate example of unproductive conflict destroying team effectiveness.  Unfortunately, the worst offenders are the team leaders who either let it continue or actively support it.  I have written about passive aggressive teams in...
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So You Think You Can Lead? Four Questions You Must Consider. Part 2 of 2

So do you think you can lead? Here are four questions to help you start thinking through your own answer: Do I want to have more impact in my organization? When you look around, do you see ways you can make things better for employees, customers, and the bottom line? The second you start thinking...
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How Do I Break Into the Inner Circle?

I often hear people refer to other team members as part of the “inner circle” on the team. What fascinates me is when the supposed members of this inner circle have either no sense of the existence of an inner circle or at least of their membership in it. Yet for those who perceive it, the inner...
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Be Clear About Your Career Goals

At 26, Rochelle was determined to be a success at the Pharmaceutical firm that she worked at for the last 5 years. She started off in finance, then moved to marketing, and for the last year she worked administration. In the last three months, she had applied for two positions and had been turned...
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So You Think You Can Lead? Think Again. Part 1 of 2

Many organizations have struggled after foisting leadership responsibility on employees who weren’t ready, or weren’t wired for the job. Long before he appeared on reality TV, Steve Wozniak was the engineer who invented the first Apple computer. But he might never have taken that job if he hadn’t...
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You Get the Team You Deserve

I had a very powerful experience this week.  It really made me think about my team and the teams I work with. At the end of June (the end of our fiscal year), the leader of our business unit sent a wonderful email called the “Top 10 things I’m proud of when I look back at FY12 in our team.”  That,...
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Are You Leading Without Signing the Leadership Contract?

Many leaders today are going through the motions, not really understanding what is expected of them, nor personally commiting to leadership.  It's time to talk about the leadership contract. A generation ago the employment contract was clear. We all understood the terms and conditions: you went to...
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Dancers, Disney World, and the Value of Downtime

Never underestimate the value of downtime with your teammates. I have just returned from a week-long dance competition at Disney World. Before you get any frightening mental images of me in a tutu, let me reassure you that the dancer was my 10 year old daughter. She and her teammates had qualified...
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Is Leadership Worth Dying For?

Is leadership worth dying for? As a leader, you have probably never had to ask yourself this question. Well, I had to, very early on in my career after a respected colleague died of cancer. Her name was Zinta and she was a senior leader in an organization where I worked.  The organization had an...
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The Delicate Balance of Vulnerability - Part III: Just Right

The stoic, stiff-upper-lip generation gave us really bad advice when they taught us never to show weakness. Unfortunately, some of the huggy-lovey people talking about “authenticity” today are giving equally bad advice. Time for some balance! In this three-part series I’m exploring the role...
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The Delicate Balance of Vulnerability Part II: The Wimp

The stoic, stiff-upper-lip generation gave us really bad advice when they taught us never to show weakness. Unfortunately, some of the huggy-lovey people talking about “authenticity” today are giving equally bad advice. Time for some balance! In this three-part series I’m exploring the role...
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The Delicate Balance of Vulnerability Part I: Teflon Man

The stoic, stiff-upper-lip generation gave us really bad advice when they taught us never to show weakness. Unfortunately, some of the huggy-lovey people talking about “authenticity” today are giving equally bad advice. Time for some balance! In this three-part series I will explore the role...
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The Two Magic Words for Productive Conflict

I’m really tired of watching team members fight over who’s right. It’s such a waste of time. And it’s all the more frustrating because conflict can be healthy - if it’s done right. We need more and better conflict for team effectiveness, but in order to do that we need to stop fighting over one...
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Know Your Career Net Worth

Do you know the net worth of your career? Completing an online salary survey will give you a one-dimensional view of your value, but it isn’t designed to take a holistic view of your total career net worth. Your career net worth needs to assess the sum of: your skills (learned, transferrable, and...
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The 10 Worst Leaders - The Ones That Make You Want to Scream

So much of what’s written in the leadership space is focused on stories of exemplary or great leadership.  That’s good, because in reality our day to day experience is filled with lots of bad leadership and stupid leaders.  Here’s my top ten list of the kinds of leaders that really bug me.  Just a...
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4 Easy Ways Nice People Can Embrace Productive Conflict

If you back away from conflict with your teammates, you’re contributing to team dysfunction. I find that team members who like to think of themselves as good, nice, people are just as likely to be at fault in unhealthy teams as are their aggressive, combative colleagues. That’s because these people...
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3 Quick Ways to Deal with the Most Common Problems Teams Have

Let’s face it:  most teams in the workplace are dysfunctional. Worse, only a few ever fix their problems and become productive. The biggest issue? We can’t handle conflict. Here are the 3 most common ways conflict shows up – or doesn’t – and what to do about it. Which sounds like your team? Problem...
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Why I Hate Teamwork Posters with Pictures of Rowers

I hate teamwork posters of rowers because they misrepresent what a team should feel like. I was working with a team of executives in a big corporation. The leader of the team was an Executive Vice President and the members were each Senior Vice Presidents managing significant departments. I was...
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Olympic Calibre Teamwork--My Conversation with a London-bound Team

Sometimes fate sends you a gift.  For me, it was a seat in front of the Canadian Olympic synchronized swimming team on a flight to Montreal.  Decked out in their gear and laughing easily as they switched seamlessly between English and French, I just couldn't resist approaching them. After all, there...
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Saying "No" Nicely

Saying “No” is important to team effectiveness.  If you do it right, you make friends.  Do it wrong and you may make enemies. I talk often about the importance of saying “no.” It’s a word that I don’t hear people use often enough (my 10 year old daughter excluded).  A colleague recently shared an...
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10 Things to Say to Show You're Listening

To listen effectively, you have to listen at multiple levels.  This kind of listening dramatically improves team effectiveness. Here’s some great ways of showing that you’re listening at all the levels. Here's what to say...see examples below. 1. That’s interesting.  Tell me more about that?  2. I...
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10 Things to Say to Improve Your Teamwork

If you want a sure path to better team effectiveness, try using these lines in your next team meeting. 1. Where are you at? This will give you a sense of your teammates' state of mind. 2. What are you focusing on right now? This will tell you what is important AND what won't make it on their radar...
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What Are We Afraid Of?

We have got to stop being afraid of saying the things that will make our teams better. I spent most of last week training a group of facilitators how to use the Knightsbridge Team Inoculation™ method to increase team effectiveness in their organization.  When asked what scared them about becoming a...
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What are the Gaps in Your Leadership System?

Can a gap at a leadership level slow down your company’s performance?  Yes, it can.  An organization’s growth was at risk. Critical projects were stalling. New products were taking forever to get to market. Customers were defecting. Employee engagement was very low primarily due to poor ...
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Enough! The 6 Things Teams Do That Drive Me Nuts

I love working with teams. I hear about fascinating businesses, meet interesting people, and I get the satisfaction of helping people make their work lives more rewarding. Well, most days, that is. Sometimes, I am driven to distraction by the things team members do.  Here’s my top five. Coming late...
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Managing the Aggressor on the Team: Why We're Getting it All Wrong

We blow it when it comes to managing the dominant personalities on our teams. Here's why. It's very common for me to work with teams where one strong personality dominates the team and detracts from a positive dynamic. Often that's why I'm there--the team hasn't been able to deal with the person...
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The Levels in Your Leadership System

I was meeting with a client who was embarking on a company-wide initiative to build stronger leadership capability across their organization. Essentially, they needed help in thinking through their entire leadership system.  As I shared in my last blog, a leadership system consists of all an...
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The Perils of Yahoo, CEO Churn, and the Impact on the Top Team

When there's no leader at the helm, it will bring out the best or the worst in the top team.  Which would it be for you? This week, Yahoo announced that the third CEO in a year and a half had been removed from his position. Whether the cause is poor results, damaged stakeholder relations or a few...
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Step 3 Develop Your Brand

Alex had been working for a large financial institution for three years as a human resources consultant. This was her first position after completing her Masters and she was determined to be a rising star.  Everything was going well until the day her manager gave her some very devastating feedback...
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Enough with the Heroics!

If you've made a name for yourself by coming to the rescue—you’re part of the problem, not the solution! When I talk about toxic teams, I always talk first about how our teams have come to need crises to get anything done (check out that blog post here). Most people in the audience nod knowingly....
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Career Success Step 2: Express Your Value Proposition

I recently met with a woman that was referred to me by a former colleague – I was excited to meet with her because her background was so diverse and she had extensive international experience.  Jane arrived in my office filled with enthusiasm and great stories. She was also very well-researched on...
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It's Time to Think About Your Company's Leadership System

Leaders need to understand leadership in an integrated way. I have been noticing a subtle and important trend in my client work. As organizations try to strengthen their leadership, they do so from a limited perspective. More specifically, they tend to view leadership in a fragmented way. This means...
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Stop Managing Your Team! Leading Through the Team Part II

Great team leaders get their teams to manage themselves.  Here's how. In my previous post, I shared a link to a great article written by Linda Hill and Ken Lineback. These authors suggest that great leaders need to lead through their teams. By leading hrough the team they mean that the leaders...
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Zig Where Your Boss Zags

How do you position yourself as a leader within your business unit or department? That’s a question I recently received from a high potential leader in a client organization. Marie was a strong individual contributor with aspirations to assume more senior leadership roles in her professional...
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Career Success Step 1: Evaluate Your Engagement

The first step in managing your career is to really assess and evaluate yourself. This is an introspective look at what interests and motivates you, the strengths you bring to your work, your limitations or development needs, your career accomplishments, and your future goals. Depending on your job...
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Leading Through the Team: Phil Jackson, Scottie Pippen, and the Power of the Team

I read an interesting HBR blog recently called Good Managers Lead Through the Team. The authors, Linda Hill and Ken Lineback shared the idea that great leaders lead through their teams, rather than trying to directly influence the behavior of individuals. I was really impressed with the idea and...
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How to Strengthen Leadership Resolve

There’s a great story of leadership resolve emerging from this year’s National Hockey League (@NHL) playoffs. One of the first round series match up was between the Pittsburgh Penguins and the Philadelphia Flyers. Going into the playoffs the Penguins were favoured to win the Stanley Cup. Sydney...
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The ABCs of Executive Search

“(People) in general judge more from appearances than from reality. All men have eyes, but few have the gift of penetration.” Niccolò Machiavelli (1469-1527) When making a hiring decision, the time you invest in developing a solid set of well-defined Attributes, Behaviors, and Competencies, can be...
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Know When to Say No

In my previous post, I shared a common team effectiveness problem—people who say “yes” to too many things.  It’s an easy mistake to make, but saying yes has stretched us too thinly and compromised the quality of our work and the quality of our lives. In today’s world, a good team player needs to...
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How To Strengthen Your Leadership Resilience

In our work with leaders, my colleagues and I at Knightsbridge have come to understand that resilience has two sides: a maintaining side and a recovery side.  You demonstrate resilience when you are able to maintain your optimal levels of performance by: Being able to hold your own in tough...
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Step One in Strategic Career Management

The first step in managing your career is to really assess and evaluate yourself. This is an introspective look at what interests and motivates you, the strengths you bring to your work, your limitations or development needs, your career accomplishments, future goals and your definition of success. ...
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Spread Too Thin: The Perils of Saying "Yes"

From our earliest days at work, we are sent the strong message that good team players say “yes” when they are asked to do something.  Really good team players step up and volunteer without even being asked.  We’ve socialized team members to stretch themselves to the breaking point, all in service of...
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Resilience Is Not Enough

I was recently in a meeting with a client discussing his company’s leadership development needs. This company is undergoing transformational change and its leaders are facing tremendous pressure. My client explained that a key focus for development was to improve the ability of leaders to be...
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Are You Being Brutally Honest?

Recently, I was taking an Executive Team through the Knightsbridge Team Inoculation Process. This is a four module process that helps teams fix underlying issues and then sustain high performance. In advance of the third module, my colleague and I had conducted interviews with the members of the...
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Are Old Beliefs Getting in the Way of Your Career Success?

Sue is a first generation Canadian of Asian heritage. She remembers her parents told her that it was important to ensure she secured a university education as it was the key to success and job security. “My father also told me if you have a degree you will always have a job. "I did all the right...
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Devil's Advocate, or Just the Devil?

According to Wikipedia, the role of the advocatus diaboli (devil’s advocate) was established in 1587 as the official lawyer appointed by the Catholic Church to provide evidence against the canonization of a candidate (the appointing of a Saint). The job was to be skeptic, to poke holes, and...
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Leading for Alignment & Engagement - Part 2 of 2

In my last blog we explored alignment as a critical dimension for creating a high performance organization.  This blog focuses on the second critical dimension – engagement. I refer to the extent to which employees and leaders are deeply committed and personally invested in the success of the...
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The Wrong Way to Achieve the Speed of Trust

Last week, I had the pleasure of facilitating a Global Leaders’ Forum where Stephen M.R. Covey was the keynote speaker. Mr. Covey presented his very compelling case for how trust increases the speed (and decreases the cost) of doing business. I believe he is absolutely right. His clever opening...
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Are We Really That Important?

One question that clients ask on a regular basis is “how can I create the right kind of brand awareness for myself?”  For those of us that protest the word “brand,” simply replace the word brand with reputation.  I think we can all agree that we want to show up every day at work with a solid...
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Leading for Alignment & Engagement - Part 1 of 2

Have you every driven a car that had poor wheel alignment?  As you drive the vehicle, it may wander from side-to-side or the steering wheel may suddenly pull to the left or right. In the end, you don’t feel like you are in control. The result can be poor fuel mileage, excessive tire wear and...
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What I Learned (the hard way) About Respectful Team Leadership

Last week, I had a bad experience with a team leader that I interact with.  In this case, it's not a leader that I coach, but instead, a leader of a recreational team that I belong to.    Although I've been part of the team for a few years, the team leader is new this year.  I've been interacting...
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Amplify Other Voices

As I wrote about in a previous blog, strong team members add their full value. They go beyond their functional and technical expertise, beyond the boundaries of their roles, to add value that comes from previous experiences, their relationships, and their natural styles. But as I commented in my...
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Leadership as a Daily Commute

On most days I commute into work by train and then by subway.  For those of you who are fellow commuters you know the drill – you get up early, hop on your train and if everything is moving well, you get to work on time. But the commuting experience isn’t always so smooth.  Imagine the following: ...
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Drowning Out Minority Voices

When I observe teams in action, I can tell very quickly whether or not they are healthy, productive groups by watching the participation of the members. In strong teams, the participation is well-balanced. That doesn't mean that the extroverts and introverts talk the same amount, but the more vocal...
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Who is "the Company"?

We recently launched a global frontline leadership program for a new client. During the first pilot, one of the company’s SVPs spoke to the group of leaders about his perspectives on leadership and the experiences that shaped his career as a leader. Part way through his talk he asked the group, “Who...
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Step Up! Add Your Full Value

In my previous post, I talked about the problem of people showing up as less than their full selves at work. Based on the number of comments and emails I recevied, it seemed to have struck a chord. People are stretched, they are tired, and they scraping by doing what they have to do to survive the...
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Why the Hunger Games Scared Me So Much

I spent a good chunk of my weekend with my daughter curled up on the couch reading the Hunger Games. Probably like many of you, I heard the buzz, picked up the book, and became transfixed by the story. For those who haven't been exposed to the book or movie, the basic idea is that each district in...
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On the Folly of Choosing A While Hoping for B – Making sense of value vs. cost in the recruitment firm selection process

Shortage of qualified talent is again on the rise. The renewed increase in demand exacerbates the need for firms to make wise choices about whom and what kind of firm they select to help them solve their succession and critical staffing needs. Continuous market evolution, industry complexity and...
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Are You Holding Back at Work?

My colleague and I were delivering an executive development session recently with the leaders in a large teaching and research hospital. Given that the 20 leaders in the room were kicking off a program where they would spend 7 days together, we decided to start with introductions, even though many...
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Managing Rising Stars – What Organizations Can Learn From Jeremy Lin

Over the last few weeks I’ve been observing the fascinating story of Jeremy Lin (@JLin7), the undrafted point-guard of the New York Knicks (@nyknicks). His story started with his breakout game on February 4th.  Lin came off the bench to post 25 points and lead the Knicks to victory.   Over five...
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Start with a Positive Assumption

Do you have a person on your team who is always out to get you? Someone who is always giving you a hard time? Really? Or is that just the way it feels? In my previous post, I talked about the misperceptions and faulty filters that cause people to distort and warp the things their teammates say. Now...
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It’s Over Before It's Begun

Imagine this scenario. It’s Wednesday morning. You are just getting rolling and so far having a really good day at work. The time is going by quickly, you've got three tasks checked off your list and it's only 10:45. You're working away on your computer when the email alert pops up. It's from "her,"...
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Rolling Out a New Strategy? Start Translating & Stop Communicating

A CEO had just spent the last six weeks doing a company-wide road show rolling out a new strategy to his organization. He was pleased with the meetings and believed they were well-received. He now felt he could shift his focus to executing the strategy.  However, the CEO’s plan hit a bump in the...
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Workplace Gossip Can be Engaging and Intriguing Until You Get Caught

On March 1st my colleague Liane Davy wrote a blog “What Do I Do When a Team Member Gossips?” As always, Liane challenges the issues head on and gives us insight and practical advice.  I could not help but reflect on lessons I learned from a Manager I was determined to detest at the beginning of my...
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To Meet or Not to Meet...?

It’s Monday morning and you’ve settled in with a coffee to take a look at your calendar for the week. You see the 2-hour cross-functional team meeting scheduled for Wednesday afternoon. What can you do to contribute to a great meeting? 1. Get clear on the purpose of the meeting. Did the invite...
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The Shared Accountability for Leadership - The Role of HR Part 3 of 3

Over the last two blogs I’ve explored the accountability for leadership at the Board and Executive level.  In this third blog I share my ideas on HR’s accountability. Knightsbridge recently completed a study in partnership with the Human Resources Professionals Association, where we interviewed a...
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The Role of Humor in Dealing With Tough Team Issues

It takes a lot of courage to identify your blind spots and to commit to changing your behavior. Fortunately, that kind of courage is not all that rare. I see many leaders who are willing to try to act in a way that is more conducive to teamwork. Unfortunately, I don’t see many of their teammates...
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Shared Accountability for Leadership: The Role of Executives - Part 2 of 3

You can tell a lot about an organization’s commitment to building leadership by the actions of its senior leaders. In some of the organizations that I have worked with, the executives are deeply involved in supporting HR’s efforts to build leadership. In others, the executives pay little or no...
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Help! My Teammate is a Slacker

I was speaking at a conference recently and one of the delegates came up after my speech to ask "What do I do if I have a team member who NEVER lives up to his accountabilities?" It's a common problem and great fodder for the Team Effectiveness blog. I have spoken before about the very primal...
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Shameless Self Promotion

I remember the first time I told a coaching client to “get over yourself”; the shock, the disappointment and yes the anger that crossed her face, all in about 30 seconds. In my last blog post I spoke about the importance of an employee value proposition. Today I would like to give you the reasons...
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The Shared Accountability for Leadership – The Role of the Board – Part 1 of 3

By now most organizations are keenly aware that building strong leadership is critical to their success. However, as I described in my last blog, there is confusion around who is accountable for it.  Ultimately I believe that it is a shared accountability between three key groups:  the Board,...
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What Do I Do When A Team Member Gossips?

Often when working on team effectiveness, people will approach me saying "I’m really trying to contribute to a healthy team, but Mary (or Bob, Mandeep, or Rosalita) keeps coming into my office and gossiping about other members of the team. What should I do?" This kind of behavior is the hallmark of...
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Who Is Accountable For Leadership?

In my last two blogs I discussed the importance of the intersection of strategy and leadership. Once organizations make this connection, they begin to understand the leadership requirements needed for effective strategy execution and the future success of the organization. Gaining this clarity is...
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The Era of Teamwork

I'm noticing something quite amazing going on.  People are embracing teamwork.   The first thing that caught my attention was an article on Talentmgt.com showing the aggregate findings of employee survey comments from HRSolutions Inc’s 93,000 responses. They found that the most common theme of 2011...